All your questions answered!

We are based out of Athens, GA and only service surrounding areas.

Of course! We understand that your guest count changes and there are many moving parts to your event. All final changes are due 7 days  (168 hours) prior to your event at the same time your final balance is due. Simply emailing us at [email protected]

We deliver within Athens and surrounding areas. Deliveries WITHIN 10 miles are charged our standard delivery fee. Deliveries OUTSIDE of the 10 mile radius will be charged our standard delivery fee PLUS $1 per mile.
Deliveries are door step deliveries and DO NOT include set up. Set up can be requested for an additional fee. (The only exception is our sleepover packages for kids, which include set up and take down in the price per person, but does not include delivery)

Deliveries are door step deliveries and DO NOT include set up. Set up can be requested at check out for an additional fee. (The only exception is our sleepover packages for kids, which include set up and take down in the price per person, but does not include delivery)

50% of your total reservation is due at time of booking. The remainder of the 50% is due 7 days (168 hours) prior to your event.

If you cancel before the 7 day payment due date, you will be refunded your initial 50% deposit minus a $50 administrative fee.

If you cancel within 7 days (168 hours) prior to your event you will receive a 50% refund from your reservation total.

If you cancel within 24 hours prior to your event, you will not receive a refund, however, for an additional $50 administrative fee you may choose a new date for your reservation. Rescheduling based on availability.

Yes, you can purchase a custom sign from us! If you are looking to add signage to any of our rentals please email us at [email protected] and we will send you a quote. Please note, custom signs can take up to 4 weeks for us to complete.

We check all our items after each rental period to ensure everything is in working order and safe for the next event. If there is anything
missing or broken at the end of your event, the cost for repair or
replacement will be charged to your original method of payment. Your
contract states the cost for replacement.

50% of your total is required at the time of booking, to hold your
reservation. The additional 50% is due 7 days (168 hours) prior to your
event.

We are investing in our inventory each month. If there are items you wish to see (no idea too big or small), please send us a message and we may add it to our inventory for you to rent. Email us at [email protected] with your request.

We currently do not offer pick up. We only offer delivery and have waived the delivery fee until pick up becomes available in September 2024.

Zoe is an avid woodworker and builds many of the backdrops, marquee letters, and even the slushy cart. Even the tents are handmade with all the pillows and tent covers sewn by us. Other inventory we source from local small businesses or small businesses on Etsy. This ensures that we have quality items that are sustainably sourced and durable.